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In operations, there are so many moving elements and one small failure to manage standard operating procedure can have a knock on effect and negatively affect your complete value chain. Un-detected procedural deviations could seem insignificant, but still pose a tremendous impact on your bottom line.
Deviations are known as unexpected situations that could arise during any part of the operational process. They are the difference between what is expected and what is happening in real world. Experience has shown that the appearance of such situations is unescapable, especially within large organisational and operational structures.
- Deviations in operations can cause:
- Affect quality attributes
- Potentially affect the product or service quality and safety
- May lead to product and services not meeting specifications
- Increased costs
- Increased manpower
Risk assessment should include:
- Scope of the deviation
- Potencial quality impact
- Trends
- Regulatory commitment
- Other operational aspects affected
- Damage to the brand, business, or industry
Any investigator must have appropriate operational knowledge and training to perform a deviation investigation.
Procedural or systems based errors should be thoroughly investigated before concluding that failure is human based errors.
Our operations consultants are here to help your business optimize operations and services and provide you the much needed support you require no matter where.
Our consultants will look at the business’ processes to see where improvements could be made, such as streamlining steps or improving quality control. They will also provide expert advice on how to improve the value chain and make sure that everyone is up to date on what’s going on within the company.
As our business environments become more complex a business may need an outside expert with a fresh pair of eyes to review processes and improve the efficiency with valuable knowledge and input to guide your business to better operations and better profitability.